Managed storage

Access storage capacity and other cost-effective solutions to increase your data availability and protect your critical information from accidental loss or destruction

Disaster Recovery  

Managed Storage Services is available in two options:  

• Data and the associated applications are housed at one of IT Partners e-business Hosting or Strategic Outsourcing Service Delivery Centers
• Data and the associated applications are housed at the customer’s data center.

Regardless of where the data is housed, Managed Storage Services employs a two-tiered delivery model which combines remote monitoring and management with local delivery capabilities to provide an end-to-end storage management solution.  The graphic below shows an overview of the features and functions of the services offered through Managed Storage Services.  

Capacity and access options  

The pillars of the service are Storage Area Networks (SAN), Network Attached Storage (NAS), and Tape Storage technology. Managed Storage Services uses storage areas networks to provide Fibre Channel connectivity to highly available, block storage devices for improved systems and application performance. Network attached storage provides LAN access for customers who choose not to invest in Fibre Channel connectivity. Other “High-Capacity” transmission is used to support backup/restore, archiving and vaulting operations.  

Essential services for support and performance management  

Managed Storage Services delivers every customer engagement, whether it's disk capacity or backup/restore management, using a standard set of integrated services. The Transition and initial setup processes are used to design, plan, and deploy storage infrastructures. The Transition process also designs the coordinated operational activities between the customer and IT Partners so that customers have a smooth entry into the service. The Call Support and Monitoring features are provided on a 24x7 basis to assist customers in the use of the various features of Managed Storage Services, to resolve problems, and to react to any alerts discovered by the monitoring infrastructure. Provisioning represents the work done to meet customers' changing storage needs.  

When a customer reports a problem, it is managed and tracked through a proven Problem Management Process until resolution. Capacity and Performance Management processes combine planning data with performance and capacity trend data collected by the SOC to balance workloads across existing storage infrastructure and plan for future capacity. The currency of the storage infrastructure is maintained through the Technology Refresh process, and technology updates are introduced as required. If changes to the production environment are necessary as a result of Problem Management, Maintenance, Capacity/Performance Management, or Technology Refresh activities, they are introduced in a controlled manner and coordinated with customers before implementation using a proven Change Management Process.

Service options that promote data availability and protection  

• Local Copy Services provides a point-in-time copy of a logical storage volume to another logical volume within the same logical subsystem. This feature can be used to optimize data availability for backup/restore operations or to create a business application development environment that closely resembles live data.
• Remote Copy Services allows customers to duplicate data between two physically disparate storage locations. This capability helps customers implement fault tolerant applications, or it can be used to distribute data to multiple locations.
• Archiving allows customers to extend their standard backup and restore services to include data versioning based on aging rules.
• Vaulting offers protection for backup media by maintaining additional copies of backup data in an onsite or offsite vault.

Storage Operations Center  

The Storage Operations Center (SOC) is the central nervous system of storage management operations and is staffed 24x7 by highly skilled storage experts. The SOC is responsible for reacting to operational alerts, provisioning storage, and directing operations in the field, as well as providing the core set of services described above.

  Network outsourcing 

Outsource the management of your networks, taking advantage of our skilled networking professionals  

Data Networks  

IT Partners Network Outsourcing Services provides a managed and integrated network solution for businesses that do not want to own or run their network or network resources. With a fully-managed network, companies can use skilled networking professionals, leverage emerging network technologies and transfer their technology risk, while focusing on their core business.  

We can quickly deliver a range of managed network solutions -- from IP convergence, enhanced security and virtual private networks (VPNs), to distributed, edge-of-network server and storage computing environments and other next-generation network applications. Our consultative approach to life cycle management helps align the network strategy with business and IT objectives. Flexible contracts and periodic assessment allow us to adapt the network to meet the changing needs of customers.  

IT Partners Network Outsourcing Services also provides high quality integration, project and vendor management, and ongoing operational support in all of our world-class solutions.  

Sole Source Services  

IT Partners manages and supports all network operations from Public Telephone Services, Private Microwave Networks, Satellite (VSAT) systems, UHF & VHF Radio communications and the Integration of any combination of one or more.  In today’s technologic world one must meet the challenges of the fast pace movement that confront your IT operations.  IT Partners supports these cutting edge technologies with enthusiasm.  VoIP telephony is a great example of intergraded services between telephone calling and data IP communications all over a single protocol.  

A single source to provide all your IT needs shall simplify the management, maintenance and implementation from tower construction to database administration.  IT Partners goes the full mile for our clients and specializing in unique systems and software applications, even supporting all crucial infrastructures of telecommunications and power plant systems such as UPS (Uninterruptable Power Systems) and backup generation plants.  

IT Partners is a world class supplier of telephony services, international calls to every country with competitive rates, interconnection services via GSM Gateways serving cell systems and special arrangements for toll free calling to specific locations of your choosing.

  Integrated communications services

Design, implement and manage integrated communications and networking environments to drive collaboration, business flexibility and growth  

Data, Voice and Video Networks  

Advances in communications and networking capabilities today offer organizations almost unlimited opportunities to create business advantage by conducting business anywhere, anytime, using multiple types of devices and communications. Organizations have the potential to create and support innovative new business models—from advanced collaboration environments to customer self-service to mobile workforce support. Yet knowing how and where to start can be challenging. Chances are your company is asking lots of questions, such as:  

• How can we use communications and networking to achieve strategic business advantage?
• What’s the best way to support our mobile workforce?
• How do we manage the proliferation of end user devices with voice, video and data capabilities?
• Where can we find skills to handle the new complex communications and networking technologies?
• How can we track high-value assets to enable the swift location of information?
• How can we build the right networking environment to optimize employee collaboration?
• How can we reduce our capital investments and costs?
• How can we ensure that we’re getting the most cost-effective performance from our network?

Integrated communications services focus on designing, implementing and managing your communications and networking environments to optimize them for anytime, anywhere integrated business communications. These services are designed to enable you to support key networking environments and build differentiating advantage through business innovation.  

Integrated communications services can help you:  

• Create new process models to drive business innovation for competitive advantage
• Conduct business anytime, anywhere using multiple types of devices and forms of communication
• Enhance individual, work group and organizational productivity with collaboration environments
• Enable new capabilities by integrating voice, video and data communications
• Optimize your communications and networking environments for cost-effective performance.

Integrated communications services combine IT Partners and business solutions expertise, proven methodologies, highly skilled global resources, industry-leading management platforms and processes, and strategic partnerships with other industry leaders to help you create an integrated communications environment that drives business flexibility and growth.

  Output management

Outsource the management of your multi-device fax machines, copiers, scanners and other print/copy/scan equipment

PCs – Printers – All-In-One Devises  

What do you say to services that can add up to savings of 20 to 40 percent?  

Say yes to IT Partners Output Management Services (OMS), managed services and supplies for fax machines, copiers, scanners and multi-function devices that print, fax, copy and scan all in one machine.  

OMS begins with a review of your output environment. Comparing your current state to the desired future state, we offer a customized plan, including number and location of devices. Our team will then consolidate and optimize output devices, implement new technology and improve support processes such as help desk and training.

Once in "steady state", we provide remote monitoring and management to detect and quickly respond to problems before they affect your business. Proactive support services for end users, specifically help desk and supplies management capabilities mean you receive new printer cartridges only when needed and are billed based on usage. Last, and most important, we can help cut output costs 20 to 40 percent by reducing print volume and automating business process.  

Our Managed Business Process Services offer you innovative options to combine process, people and technology in outsourced delivery models that create real business value. Our unsurpassed global delivery expertise and infrastructure provide solutions for your industry across major business process areas.

• Outsourcing your business process with IT Partner scan help your company address a range of needs:
• Achieving cost savings
• Driving business model change
• Enabling strategic transformation
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NOC – Network Operation Center  

IT Partners provides 24x7x365 monitoring and functional support of critical systems through our Center. Using industry-leading software, the Center monitors key layers of the technology stack, providing alerts to Center staff when critical thresholds are noted to facilitate proactive resolution.

 Examples of monitored parameters include: 

• Availability (application, database, operating system, Web server, network)
• CPU utilization
• Memory utilization
• Disk space utilization
• Swap space utilization
• File system percentage used
• Http availability
• Network utilization
• Network recovery routing

We are able to monitor and track key network parameters such as network latency and packet loss – identifying the source of congestions in the Internet or private network.  

Additionally, IT Partners monitors specific application level activities through the use of operating system, database and application-specific knowledge modules specific to each application. This allows monitoring of key application processes and parameters and the proactive detection and resolution of issues, often before the client is aware of them. All issues are logged in a central repository to facilitate analysis of trends and the development of knowledge modules to detect and resolve them automatically.